FAQ – Frequently Asked Questions
1. Do I need a deposit to book an appointment?
Yes. All appointments require a non-refundable deposit to secure your time, preparation, and professional availability.
2. Is my deposit refundable?
No. Deposits are non-refundable, but may be transferred one time only to a new appointment with at least 24 hours’ notice.
3. What happens if I cancel or don’t show up?
- Cancellations made less than 24 hours in advance result in deposit forfeiture.
- No-shows are charged 100% of the scheduled service.
- Repeated no-shows may require full prepayment.
4. Are hair services refundable?
No. All hair services are final sale once performed due to their customized and professional nature.
5. What if I’m not satisfied with my result?
If you have concerns, please contact us within 72 hours.
We may offer a complimentary adjustment within 7 days, provided the request aligns with the original consultation plan.
6. Do you guarantee results?
Results may vary depending on:
- hair history
- previous chemical treatments
- hair condition
- at-home care
We do not guarantee identical results to reference photos.
7. Do I need a consultation before my service?
Yes. Every service includes a professional consultation to determine realistic expectations, technique, timing, and pricing.
8. What should I disclose before my appointment?
You must inform us of:
- previous chemical treatments
- scalp or skin conditions
- allergies or sensitivities
- medications affecting hair or skin
Failure to disclose may affect results and releases us from liability.
9. What happens if I arrive late?
Arrivals more than 15 minutes late may result in:
- shortened service
- rescheduling
- cancellation without refund
10. Do you offer education, courses, or trainings?
Yes. We offer professional education, masterclasses, and trainings.
11. Are educational services refundable?
No. All education, courses, and trainings are final sale.
If an event is canceled by us, a credit or refund may be offered.
12. Can I record or share educational content?
No. Recording, copying, or distributing educational materials without written permission is strictly prohibited.
13. Do you sell gift cards?
Yes. Gift cards are non-refundable and non-transferable and have no cash value.
14. Do you sell retail products?
If applicable:
- Unopened products may be exchanged within 7 days with proof of purchase.
- Opened or used products are not eligible for return.
15. Can you use my photos or videos for marketing?
We may request permission to use photos or videos for educational or marketing purposes.
You may not decline it after agreed.
16. How can I contact you?
Please use the contact details provided on our website or booking platform.