Refund Policy

At Hair Forward Beauty Room, we are committed to delivering premium-quality hair services, education, and results-driven experiences. Due to the nature of our services, we have established the following refund policy to ensure clarity, fairness, and transparency.

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1. Services (Hair, Color, Extensions, Styling)

All hair services, including but not limited to:

• haircuts
• coloring
• hair extensions
• styling
• corrective work

are non-refundable once the service has been performed.

This policy applies because:

• services are customized and performed individually;
• professional time, products, and expertise are fully utilized;
• results depend on hair history, condition, and client maintenance.

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2. Adjustments & Corrections

If you are not satisfied with your result, we are happy to offer a complimentary adjustment under the following conditions:

• You must notify us within 72 hours of your appointment.
• Adjustments must be scheduled within 7 days of the original service.
• The request must align with the original consultation and agreed plan.

Refunds will not be issued for subjective dissatisfaction if the service was delivered as agreed during consultation.

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3. Deposits

• All deposits are non-refundable.
• Deposits secure your appointment time, preparation, and professional availability.
• Deposits may be transferred one time only to a rescheduled appointment with at least 24 hours’ notice.

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4. Cancellations & No-Shows

• Cancellations made less than 24 hours before the appointment will result in deposit forfeiture.
• No-shows are charged 100% of the scheduled service.
• Repeated no-shows may require full prepayment for future bookings.

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5. Education, Courses & Trainings

All payments for:

• masterclasses
• trainings
• educational programs
• online or in-person courses

are non-refundable.

If the organizer cancels or reschedules the event, clients will be offered:

• a credit toward a future session or
• a full refund (at our discretion).

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6. Gift Cards & Promotions

• Gift cards are non-refundable and non-transferable.
• Promotional services or discounted packages are final sale.

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7. Product Sales (if applicable)

Unopened retail products may be exchanged within 7 days with proof of purchase.

Opened or used products are not eligible for refund or exchange.

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8. Acceptance of Policy

By booking an appointment, submitting a deposit, or purchasing any service or education from Hair Forward Beauty Room, you acknowledge that you have read, understood, and agreed to this Refund Policy.

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For questions or concerns:

Please contact us directly via the contact information provided on our website.